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Range Rover tailgate door opening

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Hi all
My 2019 Range Rover Sport has a problem with the opening of the rear tailgate door. The door opens fine from the internal button by the steering wheel , and from the button on the bottom of the tailgate door that you use for closing the door once it is open and also works when you make the kicking motion under the rear sensors. But it won’t open from the button above the vehicle licence plate. I’ve tried replacing the button above the licence plate but it still doesn’t work!
Any suggestions welcomed please!!
 

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